Verbal De-escalation Strategies for Managing Conflict

Mar 20, 2019 - 5:30pm to 8:30pm

Location: Mi Familia Day Care

Do you ever struggle with not knowing what to say in a difficult situation with staff?  This course will assist directors, lead teachers, and administrators to have conversations with their staff members in times of crisis and/or when sensitive and emotionally charged issues are present. Strategies will be presented which allow for both parties to feel heard, while at the same time, working toward a mutually agreed upon resolution to the issue at hand.

Training provided with support from Philadelphia Health Management Corporation's  (PHMC) Southeast Regional Key PD Program

Credit Options: 
Act 48